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Online Banking FAQ

Online Banking Frequently Asked Questions - we have you covered with a full list of answers to your questions about transferring funds, making loan payments, sending eWires, and researching your statements.


Logging In
FAQI forgot my password. What should I do?
FAQI forgot my User ID. What should I do?
FAQI know the answers to my security questions. Why did the system lock me out?

Transferring Funds
FAQHow do I make a transfer to another member's account?
FAQCan I set up an automatic transfer in Online Banking to make my mortgage and/or home equity loan payments?
FAQWhy can’t I see automatic transfers set up by my joint owner in Online Banking?

Sending eWires
FAQWhen should I use the Transfer, eTransfer, and/or eWire options for transferring funds?
FAQWhy doesn’t the eWire system retain my personal information so that I do not need to re-enter it every time?
FAQWhy does the system keep timing me out when I am trying to submit an eWire?

Making Loan Payments
FAQWhere can I find my monthly payment amount due?
FAQHow can I locate the interest rate on my loan?
FAQI made my loan payment through Online Banking, but I cannot see the amounts that were credited to principal and interest. Where can I find this information?
FAQI made a payment to my consumer loan. Why didn’t my payment due date change?
FAQI made my loan payment via Online Banking. Why have I been assessed a late fee?
FAQIf I make my loan payments in advance of the due date, will my regularly scheduled payments made through payroll or automatic transfer still occur?
FAQWhy was my payment to my consumer loan applied only to the principal balance?
FAQI would like to make a principal-only payment to my loan. How can I do this?
FAQCan I make a partial payment to my home equity loan in Online Banking?
FAQCan I make a partial payment to my mortgage loan in Online Banking?
FAQIs it possible to pay down my Line of Credit to a zero balance through Online Banking?
FAQCan I pay off a loan through Online Banking?

Viewing Statements
FAQWhy am I unable to view my statement?
FAQWhere is my statement?

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